If you have any questions about 3D printing in general, about your order, shipping, calibration, or troubleshooting, don’t hesitate to contact us. We are providing full 24/7 customer support via live chat and e-mail. Our support is available in Czech, English, German, French, Spanish, Italian, and Polish languages.

Live Chat – we are available 24/7. It can be found on our e-shop in the bottom right corner. Make sure you are logged in!

Email – Our contact e-mail is [email protected]

Prusa Knowledgebase

In the Prusa Knowledge Base, you can find answers to the same questions you would ask on chat and email and much more!

You can either search for topics using the search field, you can read articles relevant to your printer model by selecting it on the main page, or you can browse through our seven main categories:

  • Assembly manuals
  • About your printer
  • Calibration
  • Using the printer
  • Troubleshooting
  • PrusaSlicer
  • 3rd party accessories

Our social media

Our official social media accounts and channels are: